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How to Report Issues

How to Report Issues that don’t fit our Standards

In today’s digital age, the availability of assets like images, graphics, and multimedia plays a crucial role in various endeavors, from marketing campaigns to educational materials. However, ensuring that these assets meet quality standards and adhere to legal and ethical guidelines is essential for maintaining credibility and integrity. This article aims to provide guidance on how to effectively report issues with assets that do not meet established standards, with a focus on assets obtained from platforms like Freepik.

Identifying Non-Conforming Assets:

Before diving into reporting procedures, it’s important to recognize what constitutes a non-conforming asset:

  1. Quality Issues: Assets that exhibit poor resolution, pixelation, or other visual imperfections that affect their usability.
  2. Copyright Infringement: Assets that have been used without proper authorization or licensing, potentially leading to legal consequences.
  3. Misrepresentation: Assets that do not accurately represent the intended subject matter or contain misleading information.
  4. Lack of Attribution: Assets obtained from platforms like Freepik that require attribution but are used without giving proper credit to the original creator.
  5. Inappropriate Content: Assets that contain offensive, inappropriate, or sensitive content that may be deemed offensive or harmful to certain audiences.

Steps to Report Non-Conforming Assets:

1. Identify the Issue:

Take note of the specific issue with the asset, whether it’s a quality concern, copyright infringement, attribution omission, or inappropriate content.

2. Gather Information:

Collect relevant details about the asset, including its source, download date, and any associated licensing or attribution requirements.

3. Utilize Freepik’s Reporting System:

If the non-conforming asset was obtained from Freepik, utilize their reporting system to flag the issue. Freepik typically provides a mechanism for reporting copyright infringement, attribution issues, and inappropriate content.

4. Provide Detailed Description:

Clearly describe the issue with the asset in your report, providing specific details and examples to facilitate prompt resolution.

5. Attach Evidence:

Include any supporting evidence or documentation, such as screenshots, URLs, or licensing information, to substantiate your report.

6. Follow Reporting Guidelines:

Adhere to any guidelines or instructions provided by Freepik or other asset providers regarding reporting procedures and documentation requirements.

7. Follow Up if Necessary:

Follow up on your report if you do not receive a timely response, or if the issue persists after the initial report. Persistence may be necessary to ensure resolution.

Best Practices for Effective Reporting:

1. Be Proactive:

Address non-conforming assets promptly to prevent potential legal or reputational risks associated with copyright infringement or inappropriate content.

2. Communicate Clearly:

Clearly articulate the issue and provide all relevant information to facilitate a swift and accurate resolution.

3. Respect Copyright and Licensing:

Adhere to copyright and licensing requirements when using assets obtained from platforms like Freepik, ensuring proper attribution and compliance with usage terms.

4. Educate Users:

Educate users within your organization or community about the importance of using assets responsibly and complying with copyright and licensing requirements.

5. Promote Accountability:

Encourage a culture of accountability where individuals take responsibility for ensuring that assets used meet quality standards and legal requirements.

6. Provide Feedback:

Provide feedback to asset providers like Freepik on their reporting processes and the effectiveness of their response to reported issues.

Reporting non-conforming assets is crucial for upholding quality standards, legal compliance, and ethical integrity in digital content creation. By following established reporting procedures, providing detailed descriptions and evidence, and adhering to best practices, individuals can contribute to the resolution of issues and the promotion of responsible asset usage. Effective reporting fosters a culture of transparency, accountability, and respect for intellectual property rights, ultimately benefiting both creators and users of digital assets.


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